Terms & Conditions

The Zone Wise Trading Pty Ltd (“Zone Wise”) respects the privacy of every individual who visits www.Zone Wise.com.au(the “Website”) .

Zone Wise is committed to protecting your privacy by complying with the National Privacy Principles. We maintain the privacy of your information using the latest and most sophisticated security technologies.

We will never sell your personal information to other organisations. We are in the business of providing you with the best merchandise offers.

To process your requests and contact you immediately via email and/or SMS about offers too good to miss, according to your preferences.

To process and fulfill your order, we need to know your name, email address, phone number, shipping address, credit card number and expiry date. For certain items eg. white goods we may need to contact you to arrange suitable delivery.

We will not use or disclose the information you give us about yourself except:
for the purpose you gave us the information;
a purpose related to that reason; or
another purpose to which you have consented.

By using our Website you are agreeing to the terms of this Privacy Policy. If you do not agree with any terms or practices described in this Privacy Policy please do not use our Website.


Personally Identifiable Information

Zone Wise will not collect any Personal Information about you (that is your name, address, telephone number, or email address) unless you provide it voluntarily. If you do not want your Personal Information collected do not submit it to us.

If you do submit Personal Information we will store and process that information to better understand your needs, offer certain products and services in connection with our Website; communicate to you; provide customer service; provide a personalized shopping experience; prevent fraud; fulfill your orders, including delivery and billing; complete payment method processing and improve our products and services.

We may also use that information or provide it to outside companies to contact you; provide that information to partners to enable you to access those partners’ websites; and aggregate the data you provide to us with other publicly available data about you.

We will not distribute or sell your Personal Information to any outside company for marketing or solicitation of any product not affiliated with Zone Wise and your Personal Information will only be used to support your relationship with Zone Wise and its partners. In each case, the outside company is under agreement with Zone Wise to protect your Personal Information and to use it solely as Zone Wise directs.

There are certain limited instances where we may disclose or transfer Personal Information other than as described above. For example, we may provide such information to appropriate authorities if we believe in good faith that the law requires it or to protect our legal rights or property. Additionally, as we continue to develop our business, we may buy or sell business assets. In such transactions, customer information is generally one of the transferred business assets. However, we are not in the business of selling customer information to others, and aside from certain exceptional circumstances, we will take appropriate measures to ensure the protection of the information you provide to us.

Changing my Personal Information
We take reasonable steps to ensure that all of your Personal Information we collect, use or disclose is accurate, complete, up to date, stored in a secure environment and accessed only be authorized personnel for permitted purposes. If your Personal Information changes, you may update/register your information on the Web page. You may also contact us using the information in “Contact Us” to review the Personal Information you provided, update your Personal Information or request that we remove your Personal Information from our records.

Links and Privacy
We may provide links to websites outside of our Website. These linked sites are outside of our control, and we are
not responsible for the conduct of companies linked to our Website.

Ownership
Ownership title of goods remains with Zone Wise until payment has
been made in full into our account or cheques cleared

New Accounts
First 3 orders are payment before despatch of final goods. After 3
orders an automatic 30 day account will be granted. Exceptions to this are as
follows
1) Government or school bodies who produce a purchase order will be given 30
days net from invoice.
2) Corporate bodies who produce a purchase order will be given a temporary 14
day account from invoice. After 3 orders they will be placed on a 30 day
account.

All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on Stop
Supply and all future orders on payment before dispatch of final goods.


Standard Shipping and Handling Charges

We make best efforts to ship
your products to your desired destination in the most economical way possible
given your specified date and production limitations. We guarantee that your
items will leave the factory on or before the ship date specified on Order
Confirmation.

  • $0-$20 = $5.95
  • $20-$50 = $6.95
  • $50+ = $8.95

Additional shipping and handling charges will be added for heavy items and/or large items.
Complete shipping charges will appear after billing information has been entered.

Standard Shipping orders will be processed in approximately 3-5 business days. Orders can be delayed and Zone Wise makes no guarantees or promises regarding delivery dates. Deliveries are only made Monday through Friday. No deliveries on the weekend or holidays. Zone Wise® will determine the shipping carrier.

Fulfillment
2% above or below quantities order is acceptable as full shipment and
billed accordingly.

We cannot be held responsible for goods lost or delayed by common carrier,
international or Australian Customs departments or by ‘acts of God’.
Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment
is at the receiver’s risk.

Cancellation of Order
Once the order is confirmed, it is agreed we will supply your product in the specified time as stated
in the order.

Claims or Returns
In the unlikely event of a claim, only written claims will be accepted
and must be made within 14 days of receiving goods. Claims or returns will only
be accepted where there is a fault in the product supplied .
Faulty goods must be returned for inspection before a refund or
replacement of stock will be issued.

Default Accounts
Any company or person/s defaulting on a payment to Zone Wise will be
actively pursued by us. All fees involved in recovering the debt will be billed
to that company or person/s. Any account over 90 days due will be given to our
debt collectors. A 3% interest charge will be added to the invoice for
each  month past 90 days that the debt remains unpaid and all recovery
costs will be added to the outstanding amount.


Payment Security

When you place orders online, we use a secure server that encrypts all your personal information before it is sent to us to prevent unauthorised access to your information. We DO NOT store credit card details on our website.

Changes to security/privacy policies
Our policy is intended to provide you with a safe and secure shopping experience. However since technology is changing so rapidly, we reserve the right to change, modify, add or remove portions of our Privacy & Security Policy at any time without prior notice. Please periodically review these Policies for changes.


Disclaimer

Published prices and merchandise details are correct and valid at time of entry. Zone Wise is not liable for any changes to prices or merchandise or the withdrawal of an advertised special for any reason whatsoever. Zone Wise and its associated companies do not assume or accept any responsibility for, and shall not be liable for, the accuracy or appropriate application of any information whatsoever in the Zone Wise website.

“Privacy Policy Information.”

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